sociallisteningapi Privacy Policy

Last updated: 4 August 2026

This Privacy Policy explains how SocialListeningAPI handles personal information.

1. Who we are

SocialListeningAPI is a product offered under Mentionkit. Mentionkit is a registered business name of Nazare Studios Pty Ltd (ABN 18 695 273 995), an Australian private company based in Victoria, Australia.

In this policy, “SocialListeningAPI,” “we,” “our,” and “us” mean Nazare Studios Pty Ltd and the SocialListeningAPI website, application, APIs, and related services.

2. Information we collect

The information we collect depends on how you use SocialListeningAPI.

Account and workspace information

We may collect your name, email address, profile image, account settings, organization details, workspace membership, role, invitations, authentication records, and session information.

We also process the projects, keywords, monitoring settings, API settings, reports, comments, and other information you add to your workspace.

Billing and credit purchase information

We use Stripe to process one-time credit pack purchases. Stripe may collect your payment card, billing address, and tax details. We may receive and store related information such as your Stripe customer ID, checkout and payment identifiers, credit pack, credit amount, price, currency, purchase status, and purchase date.

SocialListeningAPI does not store your full payment card number.

API and usage information

When you use the API or another integration, we may process API keys, requests, response details, workspace and project identifiers, credit charges, remaining credit balance, timestamps, IP address, user agent, errors, and security logs.

Public social and web content

SocialListeningAPI monitors public sources based on the keywords and settings you choose. We may collect and process:

• Public post, comment, video, profile, repository, or page text.
• Public author names and handles.
• Source identifiers, URLs, dates, and timestamps.
• Keywords that matched the content.
• Tags, relevance scores, summaries, classifications, and other analysis.
• Your notes, comments, review status, and actions related to a result.

This content may come from supported public websites, social platforms, and developer communities.

Support and communications

If you contact us, we may collect your message, account email, screenshots, error details, billing receipt, and any other information you choose to send.

Website and analytics information

We use cookies, local storage, and similar technologies for login, preferences, analytics, and service operation. We may collect pages and features used, actions taken, referral information, browser and device details, approximate location, IP address, and similar technical information.

3. How we collect information

We collect information:

• Directly from you when you create an account, configure the service, buy credits, or contact support.
• From an administrator or member of your workspace.
• Automatically when you use our website, application, or API.
• From public websites and platforms that SocialListeningAPI monitors.
• From service providers and integrations you choose to use.

4. How we use information

We use information to:

• Create, authenticate, secure, and manage accounts and workspaces.
• Process credit pack purchases and maintain credit balances and usage records.
• Monitor keywords and provide API results, alerts, reports, analysis, and other product features.
• Operate integrations and deliver webhooks.
• Send account, payment, security, support, and service messages.
• Send marketing messages where permitted. You can unsubscribe from marketing messages.
• Provide support and investigate errors or complaints.
• Measure and improve reliability, performance, and usability.
• Detect fraud, abuse, unauthorized access, and security incidents.
• Enforce our Terms and meet legal, tax, accounting, and regulatory obligations.
• Protect our users, the public, and our business.

5. How we share information

We may share information in these situations.

With your workspace

Information in a workspace may be visible to its authorized members and administrators.

At your direction

When you connect a webhook, AI service, chat service, or another integration, we share the information needed to complete the request or deliver the integration.

With service providers

We use providers for hosting, infrastructure, databases, storage, email delivery, payments, analytics, security, monitoring, support, and AI-assisted features. These providers include Stripe for payments, Resend for email, PostHog for analytics, and OpenRouter or selected AI model providers for AI-assisted features.

For an AI-assisted feature, we may send the relevant instructions, project details, keyword settings, and public content needed to produce a classification, summary, relevance score, or draft.

Service providers process information for us under their own legal and privacy obligations.

For legal and safety reasons

We may disclose information when we reasonably believe it is needed to comply with law, a court order, or a lawful government request; investigate fraud or abuse; enforce our Terms; protect the service; or protect a person’s rights, safety, or property.

Business changes

If Nazare Studios Pty Ltd is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be shared as part of that transaction. We will continue to protect personal information and give notice where required.

6. Overseas processing

We operate from Australia. Some providers and connected services may process or store information outside Australia, including in the United States and other countries where they operate.

Privacy laws in those countries may differ from Australian law. Where required, we take reasonable steps to use providers and arrangements that protect personal information.

7. Data retention

We keep information for as long as needed to provide SocialListeningAPI, complete the purpose for which it was collected, maintain billing and credit records, prevent fraud, secure the service, resolve disputes, and meet legal, tax, accounting, and regulatory duties.

Account and workspace information is generally kept while your account is active. Some information may remain for a limited period after deletion in backups, security logs, payment records, or records we must keep by law.

Public content may remain in SocialListeningAPI after it changes or is removed at the source. You can contact us if you believe personal information should be corrected or removed.

8. Data security

We use reasonable technical and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

No online service can guarantee complete security. You are responsible for keeping your password, API keys, and other account credentials secure. Contact us promptly if you believe they have been compromised.

9. Your choices and rights

Depending on where you live, you may have rights to:

• Access personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete personal information, subject to legal and operational retention needs.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Unsubscribe from marketing messages.
• Remove an integration or delete your account.

You can update some information in your account. For other requests, email shash@sociallisteningapi.com. We may need to verify your identity before completing a request.

10. Public content and removal requests

If you are the author of public content shown in SocialListeningAPI and believe it contains personal information that should be corrected or removed, email shash@sociallisteningapi.com.

Include the source URL, a description of the content, and enough information for us to review the request. We may ask you to confirm your identity or authority to act for the person concerned.

11. Children

SocialListeningAPI is not directed to children under 13. If you believe a child under 13 has provided personal information to us, contact us so we can review and remove it where appropriate.

12. Questions and complaints

For a privacy question, access or correction request, or complaint, email shash@sociallisteningapi.com. Explain the issue and include any relevant account email, dates, or screenshots. Do not send passwords, API keys, or access tokens.

We will review your request and respond within a reasonable time. If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner.

13. Changes to this policy

We may update this Privacy Policy when our service, providers, or legal duties change. We will post the updated policy here and change the “Last updated” date. If a change materially affects how we handle personal information, we may also provide notice through the service or by email.